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AI - virtual agent

How AI Is Changing the Way Front Desk and Reservation Agents Work

According to April Weatherly, director of telephony optimization and analytics for RLH Corporation, implementing the company’s BluIP artificial intelligence (AI) phone system required planning...
Travel Tripper Pegasus Merger

Travel Tripper Merges With Pegasus

NEW YORK—Travel Tripper and Pegasus, two hospitality technology providers, today announced that they are joining forces to deliver greater value and innovation to hotel...

IHG Hotels Added to TripAdvisor Instant Booking

NEEDHAM, MA — TripAdvisor announced a partnership with InterContinental Hotels Group (IHG) to include all the company’s hotel brands in the TripAdvisor instant booking marketplace....

Weakening March Reservation Pace Creates New Challenges

NEW YORK—As North American hoteliers head into the spring season, new commitments that have been added over the last month (pace) are down -1.6...