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Home Tags Personalization

Tag: personalization

women traveler, check in or paying at front desk. Her receiving a hotel room key from Customer service representative.

The Power of Personalization

Whitepapers & Reports LODGING Staff -
According to a 2021 McKinsey & Company report, companies who excel at personalization generate 40 percent more revenue from those activities than companies who...
Woman wearing a face mask holding a phone

How a Next-Gen PMS Can Help Accelerate Recovery in 2021

Data Richard Oram -
2020 has completely disrupted the global hotel industry. From rapid cancellations to the adoption of new safety protocols, hotels have pivoted their operations to...
bulk amenities

GlobalData: Four Trends That Will Shape the Lodging Industry in 2020

Industry News LODGING Staff -
As 2019 draws to a close, Nick Wyatt, head of R&A for Travel and Tourism at data and analytics company GlobalData, shares four key...

Three Ways Hotels Can Deepen Connections With Guests

Guest Experience alicia williams -
Sometimes the lodging industry can feel like an epic battle between David (small independent hotels) and Goliath (mega-chains with recognizable logos and uber-deep pockets),...
Tourist is visiting at Mong Kok night market in Hong Kong. — localized content

Creating Localized Content That Guests Will Actually Use

Guest Experience Alonso Franco -
Personalized experiences are highly sought after by travelers. In an Epsilon research survey, 87 percent of respondents said they are more likely to do...
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