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guest experience

Renovating the Right Way: Ensuring Projects Succeed While Protecting the Guest Experience

Renovations are crucial projects, whether they transform a property or simply maintain its look, feel, and MEP (mechanical, electrical, plumbing) components. They have also...
dining and wellness

Supporting Guests’ Dining and Wellness Needs

Though not its primary focus, there are a handful of ways that the housekeeping department can support the dining and wellness needs of hotel...
turn up service

IHG Hotels & Resorts Launches Bookable Turn Up Service in NYC

ATLANTA—IHG Hotels & Resort’s voco hotels launches new bookable Turn Up Service rooms in New York City. The limited-edition rooms will provide guests with...

A Stage Set with a Story: Designing Hotels with a Narrative

An opera with only a beautiful stage set is just something pretty for the audience to look at. A successful production is layered with...
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