Tag: guest satisfaction
Sleep on It: The New Four Seasons Bed
A good night’s sleep. Those four simple words may be more important than anything else when it comes to a guest’s lodging experience. After...
Clarabridge Acquires Market Metrix
RESTON, Va.—Clarabridge Inc., a provider of intelligent Customer Experience Management (CEM) solutions, has announced the acquisition of Market Metrix, an Enterprise Feedback Management (EFM)...
Drury Hotels’ Secret to Guest Satisfaction
On its way toward Memphis, Interstate 55 straightens into a precise vertical line as it runs down the eastern edge of Sikeston, Mo. About...
Hotel Concierges Take a Personal Approach
Whether it’s chartering a private helicopter to Niagara Falls, renting out a city’s hottest nightclub, or shipping puppies to Abu Dhabi, hotel concierges are...
Video: Going Green and the Guest Experience
On Oct. 1-3, Lodging Media hosted the inaugural Lodging Green and Sustainability Conference at the LEED Gold-Certified Omni Dallas Hotel in Dallas, Texas. The...