Tag: guest satisfaction
Hotel Concierges Take a Personal Approach
Whether it’s chartering a private helicopter to Niagara Falls, renting out a city’s hottest nightclub, or shipping puppies to Abu Dhabi, hotel concierges are...
TripAdvisor Survey Reveals Top Hotel Amenities
NEWTON, Mass.—TripAdvisor announced the results of the TripBarometer Truth in Travel Survey, which reveals the hotel amenities and services U.S. travelers find most and...
Video: Going Green and the Guest Experience
On Oct. 1-3, Lodging Media hosted the inaugural Lodging Green and Sustainability Conference at the LEED Gold-Certified Omni Dallas Hotel in Dallas, Texas. The...
The Benjamin is Serious About Sleep
Despite all the bells and whistles applied to improve guest satisfaction scores, hotels still need to deliver at the most basic level to keep...
Guests Turning Away from Traditional Hotel Luxuries
According to a new study from HVS London, hotels are in danger of failing to adapt to a new breed of guest whose needs...