Tag: guest satisfaction
Drury Hotels’ Secret to Guest Satisfaction
On its way toward Memphis, Interstate 55 straightens into a precise vertical line as it runs down the eastern edge of Sikeston, Mo. About...
Hotel Concierges Take a Personal Approach
Whether it’s chartering a private helicopter to Niagara Falls, renting out a city’s hottest nightclub, or shipping puppies to Abu Dhabi, hotel concierges are...
TripAdvisor Survey Reveals Top Hotel Amenities
NEWTON, Mass.—TripAdvisor announced the results of the TripBarometer Truth in Travel Survey, which reveals the hotel amenities and services U.S. travelers find most and...
Video: Going Green and the Guest Experience
On Oct. 1-3, Lodging Media hosted the inaugural Lodging Green and Sustainability Conference at the LEED Gold-Certified Omni Dallas Hotel in Dallas, Texas. The...
The Benjamin is Serious About Sleep
Despite all the bells and whistles applied to improve guest satisfaction scores, hotels still need to deliver at the most basic level to keep...