Tag: guest experience
BWH Hotels Partners With Drybar for Amenities at Boutique Brands
PHOENIX, Arizona—BWH Hotels has announced that Drybar amenities will now be available at boutique brands in the BWH Hotels portfolio, including Aiden and Vīb....
IHG Hotels & Resorts Updates Digital Booking Experience
ATLANTA—IHG Hotels & Resorts announced the launch of an updated digital booking experience for its guests, which leverages cloud-based platforms. The booking experience allows...
Hilton and Tesla Agreement Brings Charging Stations to 2,000 Hotels
McLEAN, Virginia—Through an expanded agreement with Tesla, Hilton announced that, beginning in early 2024, up to 20,000 Tesla Universal Wall Connectors are slated to...
A Lens on Loyalty: Guest Loyalty Programs Provide Benefits, but the Fees Are Rising
Over the years, the fees hotel owners pay to franchise companies have typically grown at a pace greater than the rise in hotel rooms...
Embracing New Tech: The Evolution of the Check-In Experience
Technology continues to transform the human experience, and the hospitality industry is no exception. In recent years, hospitality technology has evolved rapidly, and it...