Tag: Customer Service
Redefining the Guest Experience: How Tech Is Powering Personalized Hospitality
There’s a well-established paradox within hospitality—exceeding guest expectations while managing operational costs. Hoteliers know that their customers want to be delighted, but they must...
Putting the Customer First
In this third and final installment of our 2024 Owner Series, LODGING speaks with Harry (Himesh) Patel, director of Solvue Hospitality Group, regarding his...
Keeping the Smile in ‘Service with a Smile:’ How to Deliver Service Beyond the...
What has happened to customer service? It is the essence of, and foundation upon, which our industry has been built. Excellent customer service is...
On-Property De-escalation: Guidelines for Dealing With Agitated Guests
The vast majority of risks to hotel security are posed by unruly guests or patrons of the hotel bar who have had one too...
Delivering Truly Great Customer Service Is Critical—Now More Than Ever
If we’ve learned anything in the past few months, it is that unexpected things can happen to anyone at any time. No one is...