Tag: Customer Service
The Secrets of Guest-Satisfying Hotel Brands
If Chip Bell could have any job, it would be a hotel concierge. “Hotels, to me, are the most exciting business on the planet,”...
Five Hotel Chains Named J.D. Power Customer Champions
WESTLAKE VILLAGE, Calif.—J.D. Power, in conjunction with FORTUNE Custom Publishing, has recognized 50 companies that demonstrate the ability to provide the highest level...
Keep It S-I-M-P-L-E
A guest forms an opinion of an establishment during the initial interaction with an associate. That first interaction is crucial, but so are the...