Tag: Customer Service
Service Sells: The Psychology of Service Recovery in Hospitality
Consumer psychology is a fascinating thing. Brands across industries harness the deeply rooted needs, desires, and even fears of the public to sell things...
Checking In with Johnathan Capps, VP of Revenue at Charlestowne Hotels
Although he says he pretty much “grew up” at the Hampton Inn & Suites Myrtle Beach property where his mother still works, Johnathan Capps...
Elliott Advocacy Names Top Five Hotels in 2019 Readers’ Choice Awards
Several hotel companies won honors in the recently announced 2019 Elliott Advocacy Readers' Choice Customer Service Awards, an annual recognition of companies that offer...
Three Ways Luxury Hotels Can Use Technology To Improve Service
As the travel and tourism industry grows, the global luxury hotel market is expected to reach $232 billion by the end of 2025, according...
Five Ways Hotels Can Use AI to Generate Bookings and Improve Service
Hotels are using AI and Big Data to connect with guests in new ways and to surpass guests' expectations. While these technologies are impacting...