Tag: Customer Service
Elliott Advocacy Names Top Five Hotels in 2019 Readers’ Choice Awards
Several hotel companies won honors in the recently announced 2019 Elliott Advocacy Readers' Choice Customer Service Awards, an annual recognition of companies that offer...
Three Ways Luxury Hotels Can Use Technology To Improve Service
As the travel and tourism industry grows, the global luxury hotel market is expected to reach $232 billion by the end of 2025, according...
Five Ways Hotels Can Use AI to Generate Bookings and Improve Service
Hotels are using AI and Big Data to connect with guests in new ways and to surpass guests' expectations. While these technologies are impacting...
Study Finds Problem Solving Leads to Greater Customer Satisfaction
COLUMBIA, Mo.–Recent studies suggest that improving customer experiences is becoming a top priority for businesses, with some reports even predicting customer experience will soon...
Motivating Employees To Improve Customer Service
Out of all industries where customer service plays a highly critical role, hospitality may lead the pack. Taking care of clients is important for...