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Mo Khanat

Delivering Truly Great Customer Service Is Critical—Now More Than Ever

If we’ve learned anything in the past few months, it is that unexpected things can happen to anyone at any time. No one is...
LODGING On Demand — Episode 7: How Hoteliers Can Cut Costs During COVID-19

Episode 10: Staying on the Payroll During the COVID-19 Outbreak

LODGING Editor Kate Hughes speaks with hospitality leaders about the steps they’ve taken to ensure their employees are kept on the payroll during the...
Profitability

STR March P&L Data: GOPPAR Fell 101.7 Percent

BROOMFIELD, Colo. — U.S. hotel gross operating profit per available room (GOPPAR) fell 101.7 percent during March 2020, according to the first-ever monthly P&L...
Hand sanitizing station

Surveys Underline the Importance of Hotel Hygiene Standards for Building Guest Trust

Results from two recent surveys show that people are hesitant to return to travel once the restrictions put in place in response to the...
Hotel lobby front desk

Preparing Hotels for Closure

Hotel buildings are rarely—if ever—unoccupied, and closure is unfamiliar territory for many hotel owners. Yet, more hotels are closing their doors indefinitely each day...
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