Tag: COVID-19
Delivering Truly Great Customer Service Is Critical—Now More Than Ever
If we’ve learned anything in the past few months, it is that unexpected things can happen to anyone at any time. No one is...
Episode 10: Staying on the Payroll During the COVID-19 Outbreak
LODGING Editor Kate Hughes speaks with hospitality leaders about the steps they’ve taken to ensure their employees are kept on the payroll during the...
STR March P&L Data: GOPPAR Fell 101.7 Percent
BROOMFIELD, Colo. — U.S. hotel gross operating profit per available room (GOPPAR) fell 101.7 percent during March 2020, according to the first-ever monthly P&L...
Surveys Underline the Importance of Hotel Hygiene Standards for Building Guest Trust
Results from two recent surveys show that people are hesitant to return to travel once the restrictions put in place in response to the...
Preparing Hotels for Closure
Hotel buildings are rarely—if ever—unoccupied, and closure is unfamiliar territory for many hotel owners. Yet, more hotels are closing their doors indefinitely each day...
