Tag: communications
Using Technology to Support Smaller Teams at CYBER HITEC
The first day of CYBER HITEC 2020 included a virtual presentation titled, “Smaller Staff, Same Service: Five Creative Ways to Use Technology to Support...
Building a Team: Leaders Share Their Experiences at CYBER HITEC
The 2020 CYBER HITEC began the first day of its virtual conference on Oct. 27. On day one—during a panel entitled, “Build a Team—What...
Nine Steps for Communicating a Hotel’s Reopening
By mid-March, more than 4,953 U.S. hotels and 16.2 percent of rooms had closed or been converted for other uses due to COVID-19, according...
Earn More Loyal Guests by Getting Reservation Sales and Marketing Teams on the Same...
For decades, the reservation sales team has been the last stop at the morning debrief in terms of understanding how a hotel is performing...
Responding To a Crisis
Have a question for our experts? Submit it here.
How should I publicly respond to a crisis at my hotel?
Fortune favors the prepared, so when...