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Guest feedback study

Three Tips for Keeping Up With Guest Feedback

Hotels today must keep up with guest feedback in real-time across a myriad of platforms ranging from social media to online review sites. Bruce...
Business Traveler on Mobile Phone

Egencia Launches Hotel Conversations Platform, Connecting Hotels and Business Travelers

BELLEVUE, Wash.—Today, Egencia, the business travel arm of Expedia Group, announced at the Business Travel Show the addition of three features to its global...
In-room tablet

Creating a Captive Audience With In-Room Technology

In a day and age where consumers have an endless amount of information available at their fingertips and average attention span is at a record...

Bringing Connectivity to Common Hotel Dead Zones

Hotels rely on guest satisfaction. Travelers expect uninterrupted connectivity, and to make guests happy and increase the chances of them rebooking, a hotel must...
Guest Feedback

Six Missteps to Avoid When Capturing and Actioning Guest Feedback

In today's economy, consumers are highly informed and offer loyalty to brands with certain expectations for communication between brands and their customers. In this...
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