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Building Relationships: Creative Ways to Impact Customer Retention

Hospitality was one of the industries hardest hit by pandemic shutdowns, travel restrictions, and canceled events. As demand returns for leisure travel, events including...
sourcing sustainable amenities

Five Things to Know About Sourcing Sustainable Amenities

According to Chris Breen, head of partnerships at Public Goods, which creates sustainable products for consumers and—increasingly—hospitality businesses, the key to procuring amenities that...
bulk amenities

YOTEL and Urban Jungle Announce a Global Partnership

Global hotel group YOTEL and beauty brand Urban Jungle have announced a world exclusive partnership. YOTELs will become the first hotels in the world...
Business traveler uses multiple devices in a guestroom

Bandwidth Growth: Preparing for Guests’ Needs and Experiences

The hospitality industry has experienced a tough few years. The pandemic and inflation brought new challenges and guest demands and expenses, and the last...

J.D. Power: North American Hotel Guests Want Pre-Pandemic Amenities Back

Frontline hotel staff did not have an easy job during the past year. Tasked with enforcing mask mandates, reminding guests which services were temporarily...
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