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J.D. Power: North American Hotel Guests Want Pre-Pandemic Amenities Back

Frontline hotel staff did not have an easy job during the past year. Tasked with enforcing mask mandates, reminding guests which services were temporarily...
feedback loop

Feedback Loop: How the Hospitality Industry Can Improve Customer Experience Post COVID-19

The hospitality industry may be the industry most heavily affected by COVID-19. People have not traveled; they have hunkered down at home while holiday...
Kimpton partners with Literary Hub

Kimpton Partners With Literary Hub to Launch Book Club and Lending Program

SAN FRANCISCO — Kimpton Hotels & Restaurants recently launched a partnership with literary platform Literary Hub offering a curated book club for travelers. The...
At the Hotel Xcaret Mexico, the guestroom solution is guest-friendly and easy to use while it monitors devices including lighting, temperature, and shade controls, providing data on room use and trends.

Using Lighting to Enhance the Guest Experience

This has been a tough year. Moving forward, hotel leaders will need solutions that respond to challenges of the COVID-19 pandemic while still differentiating...
Woman using her phone in bed

Sleep Inn Partners With Relax Melodies to Offer Guests Access to Sleep and Relaxation...

ROCKVILLE, Md. — Sleep Inn, franchised by Choice Hotels International, Inc., announced this week a new relationship with Relax Melodies, a sleep and relaxation...
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