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hotel room door

Roundtable Recap: Driving the Future of Hospitality

Earlier this summer, high level executives from a diverse group of companies gathered for a roundtable hosted by revenue management solutions company IDeaS. The roundtable, titled “Revenue innovation, profitability, asset value, and the future,”...
On the move: Comings & Goings

On the Move: This Week’s Comings and Goings

Preferred Hotels & Resorts has added three talented women to its leadership team; Michelle Woodley will oversee sales, marketing, and customer relations departments and more as president; Kristie Goshow will create strategies and initiatives...
Exec Chef Joseph Lallave Ritz-Carlton NY

The Ritz-Carlton New York Appoints Executive Chef Joseph Lallave

NEW YORK, N.Y.–The Ritz-Carlton New York, Central Park announced the appointment of Joseph Lallave as executive chef. Promoted from executive sous chef, Lallave is poised to lead the culinary efforts of this iconic hotel....
solo travel

How Long is Too Long to Leave Guests Hanging?

NEW YORK—Guests have a right to complain if hotel staff does not respond to their text requests in about 12 minutes, to emails in 26 minutes, and via social media in 27 minutes or...

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Searching for hotels and travel information on the Internet has become a whole different ball game. That’s mainly because searching for information via the Internet has changed drastically since the initial days of keyword...