Unlocking Innovation
When it comes to in-room entertainment technology, the guest experience is driven by guest expectations. Hoteliers looking to foster loyalty often feel pressure to...
The Contactless Experience in Hotels
As we move towards post-pandemic recovery, businesses are adapting to accommodate new consumer behavior and desires. Technology-based efficiencies have become the norm—and hotel guests...
Case Study: Hyatt Hotels Welcome Guests with Help from GBAC STAR Facility Accreditation Program
When the COVID-19 pandemic struck, hotels worldwide immediately faced devastating losses. Hyatt had to act quickly to focus on the safety of guests and...
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BWH Hotels’ Soft Brands Empower Independent Hotels with Global Strength
As travelers increasingly seek authentic, locally inspired experiences, BWH Hotels is meeting the moment with a diverse portfolio of soft brands that blend individuality...
Waldorf Astoria New York to Reopen After Renovation
NEW YORK CITY—Waldorf Astoria New York offered the first looks at a restoration of the hotel’s architecture with new designs. The property, which closed...
J.D. Power: 2025 NAGSI Study Shows Hotel Guests Want Smart TVs, Good Hotel Mobile...
TROY, Michigan—Hotel guests in every segment feel they are getting better value for their travel dollar, and according to the J.D. Power 2025 North...
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