email campaigns

Six Steps for Creating Effective, Personalized Email Campaigns

Email marketing is one of the best ways to acquire new customers, promote goods and services to existing ones, and keep a brand at...

W Hotels Announces Global Music Festival

NEW YORK – June 19, 2018 – W Hotels today announced the global roll out of WAKE UP CALL, a signature music festival series...
Crowne Plaza Sponsored Content

Evolve with the Guest and Keep Moving Forward

In 2008, the recession hit, devastating the economy. Corporations downsized. Millions of jobs were lost, jobs that will never come back. That event changed...
Indy 500 JW Marriott

Nine Big Events Expected to Drive Occupancy This Summer

With the wide range of unique, exciting events available for all interests, there’s simply no excuse for people in the United States to phone...
Radisson Blu Mall of America

Radisson Hotel Group’s Five-Year Plan to Leverage its New Name

Ken Greene, who was named President of the Americas for Radisson Hotel Group (formerly Carlson Rezidor Hotel Group) in June of 2017, has held...
IHG Chocolate Milk Happy Hour

Happy Hour for Kids? Holiday Inn’s Brand Head Explains

For the second year, Holiday Inn is sponsoring a “happy hour” for its youngest guests. As described by Rebecca Indarte, brand head of Holiday...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
data breach

12 Ways to Increase Hotel Security

Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
Mountain Lake Lodge

Mountain Lake Lodge—Home of ‘Dirty Dancing’—Makes a Renovation Comeback

Located on an extensive 2,600-acre nature preserve in Pembroke, Va., Mountain Lake Lodge has an interesting history, to say the least. Opened in 1851 and purchased...