William D. Frye
Dr. William D. Frye is a hospitality educator, researcher, consultant, and former hotel general manager. He is the co-author of AHLEI’s housekeeping textbook Managing Housekeeping Operations.
Technology Innovations for the Future: What To Expect in Room Attendance Efficiency
Guestroom cleaning is one area where advances in technology have far surpassed their implementation. While the vast majority of hotels still rely on handwritten and computer-generated room assignment lists, expect this to change in...
A Simple Method for Cleaning Ceilings and Vertical Surfaces
How can room attendants remove the hair, lint fibers, and dust that tend to accumulate on walls and ceilings? And why does it seem that the more housekeepers try to dust ceilings and vertical...
Public Area Housekeeping Basics: Timing, Signage, and Vigilance Are Key
The public areas of a hotel receive considerable traffic and require housekeeping attention to keep them looking clean and orderly. Here are a few things to remember when planning your hotel’s public cleaning:
Timing is...
Color-Coded Cleaning: Preventing Cross-Contamination
Selecting the right tools for each housekeeping task is imperative, not only to achieve a high level of cleanliness, but also to prevent cross-contamination and to control potential infection. Consider implementing a color-coded system...
Ozone Laundry Systems Can Help Save Water and Energy
Ozone is a compound in which three atoms of oxygen are combined to form the molecule O3, which is a strong, naturally occurring oxidizing and disinfecting agent. By injecting ozone gas directly into a...