Home Authors Posts by William D. Frye

William D. Frye

43 POSTS 0 COMMENTS
Dr. William D. Frye is a hospitality educator, researcher, consultant, and former hotel general manager. He is the co-author of AHLEI’s housekeeping textbook Managing Housekeeping Operations.

Top Five Overlooked Tasks When Cleaning Guestrooms

When room attendants are centrally focused on cleaning the more visible living areas of the guestrooms, some items may go overlooked. Here are the top five tasks room attendants often fail to complete when...

Determining the Proper Order to Clean Guestrooms

Many housekeeping attendants often express confusion about the proper order in which guestrooms should be cleaned each day. The ideal order should be based on ensuring the front desk has an appropriate inventory of...

Eliminating Linen and Amenity Theft

Theft of housekeeping supplies is detrimental to the department’s bottom line. Here are some suggestions to help housekeeping managers minimize housekeeping losses. Keep housekeeping closets and storage rooms locked. Some guests will seize an opportunity...

Reducing the Spread of Contagious Illnesses

Winter months bring an increase of cold, influenza, and other communicable illnesses to the workplace. To reduce the spread of germs and cross contamination, housekeeping departments should focus on common contact points. Sanitize Hard Services....

Essential Topics to Cover in Daily Pre-Shift Meetings

Pre-shift meetings are a fundamental and indispensable means to convey important info to all housekeeping employees regarding that day’s business and priorities. Here are several essential topics for supervisors to cover: Uniform Check and Room...
CLOSE
CLOSE