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All About the Experience: Personalized Amenities

All About the Experience: Personalized Amenities

As more and more hotels cater to experience-seeking travelers, many of these properties are finding that classic amenities just aren’t cutting it. The solution? Adding a little personality. Below are just a few examples of hotels that went the extra ...

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Klaus Kohlmayr on the Future of the Guest Experience

Klaus Kohlmayr on the Future of the Guest Experience

Today’s hotels, OTAs, and other hospitality technology companies are competing fiercely with one goal in mind—to own and control the guest experience during travel. Klaus Kohlmayr, dubbed “Chief Evangelist” for IDeaS Revenue Solutions, says that OTAs and other technology companies ...

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Hotels Confront the Paradox of Personalization

Hotels Confront the Paradox of Personalization

Personalization appears to be the hotel industry’s biggest strategic objective right now, but the reason why it’s so hard to achieve is embedded in the most literal definition of the term. True personalization means many different things to many different ...

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Organizations Trying to Up Personalization Game

A growing number of consumers expect to have it their way, but many organizations are unprepared to manage the need for personalization, a report from Oracle reveals. Only 33 percent of hospitality executives gave their organization an “A” in its ...

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Hotel Concierges Take a Personal Approach

Hotel Concierges Take a Personal Approach

Whether it’s chartering a private helicopter to Niagara Falls, renting out a city’s hottest nightclub, or shipping puppies to Abu Dhabi, hotel concierges are tasked with fulfilling some pretty crazy demands. “When guests come with outlandish requests, we need to ...

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Do the Math

With a tight economy and the market still in the recovery phase, hoteliers are seeking out ways to increase incremental revenue and impact the bottom line. Creating upgrades and offers for guests to take advantage of is a simple solution ...

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