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Organizations Trying to Up Personalization Game

A growing number of consumers expect to have it their way, but many organizations are unprepared to manage the need for personalization, a report from Oracle reveals. Only 33 percent of hospitality executives gave their organization an “A” in its ...

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Hotel Concierges Take a Personal Approach

Hotel Concierges Take a Personal Approach

Whether it’s chartering a private helicopter to Niagara Falls, renting out a city’s hottest nightclub, or shipping puppies to Abu Dhabi, hotel concierges are tasked with fulfilling some pretty crazy demands. “When guests come with outlandish requests, we need to ...

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Do the Math

With a tight economy and the market still in the recovery phase, hoteliers are seeking out ways to increase incremental revenue and impact the bottom line. Creating upgrades and offers for guests to take advantage of is a simple solution ...

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