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Key Considerations for Upgrading to Digital Keys

Key Considerations for Upgrading to Digital Keys

The use of mobile devices to access hotel guestrooms has been on the rise for the past several years thanks to the prevalence of smart phones and the growing guest demand for convenient self-service options. For hotel companies making the ...

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Voice Recognition Technology in Hotels

Voice Recognition Technology in Hotels

According to industry experts, voice recognition technology—like that leveraged in Amazon’s Echo device or even in the voice-to-text software found in most smartphones—is almost certain to be one of the next big technologies to enter the hospitality space. But how ...

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Are Guests and Hotels Ready for Chatbots?

Are Guests and Hotels Ready for Chatbots?

Understanding and predicting customers’ online behavior helps travel and hospitality businesses better anticipate and meet guests’ needs. The rise of artificial intelligence (AI) presents an opportunity for hospitality brands to deploy chatbots, automated software that interacts with guests through SMS text or ...

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