Tag: guest relations
Revisiting the Guest Journey to Combat Softening RevPAR
Here’s a piece of advice for hotel operators struggling with a slowdown in revenue growth: Rethink your definition of your guests’ journeys.
By that we...
Sycuan Casino Partners with OfferCraft
Sycuan Casino in San Diego, Calif., announced a deal today with OfferCraft, a company that blends software and science to make incentives more fun,...
Ocean House Management Provides Personalized Experiences
It’s only days away from Fourth of July weekend, and the five-star Ocean House resort in the Watch Hill neighborhood of Westerly, R.I., is...
Artist-in-Residence Programs Foster Engagement
As guests increasingly seek experiences strongly linked with their destination of choice, it has become more important for hotels to embrace their local communities....
Half of America Not Vacationing
RICHMOND, Va.—Americans remain vacation deprived, according to the seventh annual Allianz Travel Insurance Vacation Confidence Index, which found that more than 170 million Americans...