Tag: guest relations
Which Brands Deliver the Best Guest Experience?
According to the 2016 Temkin Experience Ratings, Holiday Inn Express and Residence Inn are the new industry leaders in customer experience. Both brands snagged...
How Hotels Can Build a Local Market Base
The most important distribution channels you have are walk-up, direct, and drive-by business from your local market. The strongest performing hotels shoot for at...
Getting to Know Your Guests
Getting to know guests and anticipating their needs is a key skill for any hotelier. And now, with increasingly smart apps and software platforms,...
W Hotels Unveils Private Music Studios
NEW YORK—W Hotels Worldwide, part of Starwood Hotels & Resorts Worldwide, in partnership with Coca-Cola, today debuted the first-ever W Sound Suite at W...
Hyatt Centric Partners with Drybar
CHICAGO—Hyatt Centric hotels has announced a new relationship with Drybar, the premier blow dry bar brand, helping guests look their best while shopping, enjoying...