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Tourist is visiting at Mong Kok night market in Hong Kong. — localized content
Guest Experience

Creating Localized Content That Guests Will Actually Use

Alonso Franco -
guest engagement - gamification
Guest Experience

Three Tips for Using Gamification To Engage Guests

Aron Ezra -
Beers with the GM
Amenities

Hotel GM Offers a Beer To Build Bonds With Guests

Christine Killion -
Guest feedback study
Marketing

Three Tips for Keeping Up With Guest Feedback

Christine Killion -
Opening hotel room door
Guest Experience

Lost and Found: Legal Implications and Guest Expectations

William D. Frye -
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