Booking is not an important influencer of business travel satisfaction for baby boomers—but choices when booking are one of millennials’ key factors in enjoying the process. As for gen-xers? The ease of changing booked plans is important to their travel satisfaction. That’s what the Global Business Travel Association and American Express discovered in their recent Traveler Satisfaction Study, examining themes that constantly impact people’s traveling experience and how 2,025 individuals from various age groups respond. To read more about the report, click here.
