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Global Business Travel Market

Surveys: Employees Eager to Return to In-Person Meetings, Business Travel

More than 300 million Americans are under stay-at-home orders to flatten the curve of COVID-19. Those who are able to are working from home...
Guest feedback study

Three Tips for Keeping Up With Guest Feedback

Hotels today must keep up with guest feedback in real-time across a myriad of platforms ranging from social media to online review sites. Bruce...
Guest Feedback Hotels

Capturing Real-Time Guest Feedback and Service Recovery

Most hotel managers look at post-stay reviews and survey feedback as a source of truth on how frontline teams are performing. Whether it’s positive...