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Hotel front-desk face mask

J.D. Power Evaluates Guest Satisfaction Among Large Third-Party Management Companies

TROY, Mich.—Even in the age of digitally enabled contactless hotel bookings and hand-sanitized check-ins, a key element driving hotel guest satisfaction with third-party management...
Mo Khanat

Delivering Truly Great Customer Service Is Critical—Now More Than Ever

If we’ve learned anything in the past few months, it is that unexpected things can happen to anyone at any time. No one is...
Hotel staff front desk — employee retention

Giving Attention To Hotel Employee Retention

Staff shortages in hospitality organizations can contribute to low employee morale, inconsistent service quality, and poor guest experiences. Furthermore, the lack of trained and...
Mother and son using a digital tablet - data

Three Ways Luxury Hotels Can Use Technology To Improve Service

As the travel and tourism industry grows, the global luxury hotel market is expected to reach $232 billion by the end of 2025, according...
G6 Hospitality - Give Back 55

G6 Hospitality Employees Mark 55 Years with 55 Minutes of Service

DALLAS–G6 Hospitality, known for its economy lodging brands Motel 6 and Studio 6 in the U.S. and Canada, and Hotel 6 and Estudio 6...