Tag: research
Study Finds Problem Solving Leads to Greater Customer Satisfaction
COLUMBIA, Mo.–Recent studies suggest that improving customer experiences is becoming a top priority for businesses, with some reports even predicting customer experience will soon...
Deloitte Analysts Weigh In on the Future of the Travel Industry
Deloitte recently released its 2018 Travel and Hospitality Industry Outlook on the state of restaurants, hotels, and airlines and how these industries will perform...
Paying the Intermediaries: An Analysis of Hotel Commissions
The increasing incidence of intermediaries selling hotel rooms and other services is a major topic of discussion among U.S. hotel owners and operators. From online...