Tag: operations
Streamlining Maintenance Across an Entire Hotel Portfolio
Significantly growing a hotel portfolio comes with its own set of challenges. Oldham Goodwin Group found that out first hand after growing its hotel...
Here’s Where Hotels Spend the Most on Energy
Hoteliers all need their hotels to have enough energy to support guests' many electronics as well as all hotel operations. As technology and energy...
Ask Anthony: Hidden Operations Issues That GMs Should Know About
Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s...
Improving Front Desk Operations Starts with an Empowered Team
The front desk experience can make or break a guest’s hotel stay. When the process is done right, the guest is delighted, either from...
Up-Front Advice about Running the Front Desk
Sometimes, front desk staffers fall short of their duties and need assistance to improve operations. Ashley Gochnauer, general manager of the Kimpton Everly, cites...