Tag: J.D. Power
Trends in Maintenance Spend: Expenditures Are Rebounding in an Area That is Key to...
While hotel industry revenues and profits are rising, guest satisfaction is declining. According to the J.D. Power 2022 North America Hotel Guest Satisfaction Index...
J.D. Power: Overall Hotel Guest Satisfaction Declines
Hotel occupancy rates are on track to approach pre-pandemic levels this year as travelers get back on the road and in the air to...
J.D. Power: North American Hotel Guests Want Pre-Pandemic Amenities Back
Frontline hotel staff did not have an easy job during the past year. Tasked with enforcing mask mandates, reminding guests which services were temporarily...
J.D. Power Evaluates Guest Satisfaction Among Large Third-Party Management Companies
TROY, Mich.—Even in the age of digitally enabled contactless hotel bookings and hand-sanitized check-ins, a key element driving hotel guest satisfaction with third-party management...
J.D. Power Releases 2020 Hotel Rankings and Guest Satisfaction Index
TROY, Mich. — A year ago, hotel summer marketing and advertising efforts were in full swing with images of epic pools, zen-like spas, and...