Tag: guest satisfaction
The Value of Tiered Hotel Loyalty Programs
Tiered loyalty programs create ways for hotels to utilize guest data and deploy targeted outreach efforts that build long-term customer commitment.
Guest Satisfaction Reaches Seven-Year High
WESTLAKE VILLAGE, Calif.—Following two years of declines, hotel guest satisfaction has increased significantly, reaching its highest levels in the past seven years, according to...
Hotels Elevate Guest Experience With Resort Amenities
Unlike hotels, which often see guests check in and check out in less than 24 hours, resorts are tasked with creating a positive guest...
A Comeback Story
Many chain and boutique hotels have concierges who serve as troubleshooters for guests, offering advice, tips, and suggestions. But the independently owned 98-room Galley...