Tag: guest satisfaction
Guests Turning Away from Traditional Hotel Luxuries
According to a new study from HVS London, hotels are in danger of failing to adapt to a new breed of guest whose needs...
The Value of Tiered Hotel Loyalty Programs
Tiered loyalty programs create ways for hotels to utilize guest data and deploy targeted outreach efforts that build long-term customer commitment.
A Comeback Story
Many chain and boutique hotels have concierges who serve as troubleshooters for guests, offering advice, tips, and suggestions. But the independently owned 98-room Galley...