Tag: guest relations
Five Front Desk Face-Forward Focus Items to Drive Service Scores
Like the adage "a picture is worth a thousand words," a positive review is worth a thousand room nights for hotels. Good feedback about...
Ask Anthony: What is the Foundation of Any Business?
Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s...
Motivating Employees To Improve Customer Service
Out of all industries where customer service plays a highly critical role, hospitality may lead the pack. Taking care of clients is important for...
Local Measure Releases Research on Wellness in the Hotel Industry
Sydney and New York—Local Measure, a location-based social intelligence platform for hospitality and tourism, released a new eBook, The Business of Being Well, that brings...
Four Tips To Help Guests Book Smarter
Hoteliers can share the following tips with guests to help them avoid fraudulent booking practices.
1. Look before you book.
Some of these booking sites...