Tag: CRM
Redefining the Guest Experience: How Tech Is Powering Personalized Hospitality
There’s a well-established paradox within hospitality—exceeding guest expectations while managing operational costs. Hoteliers know that their customers want to be delighted, but they must...
Mindful AI Integration: Cendyn President Discusses AI-Enabled CRM Approaches
The evolution of artificial intelligence continues to impact the hospitality industry in various ways. Plenty of companies are looking for ways to stay ahead...
How a Next-Gen PMS Can Help Accelerate Recovery in 2021
2020 has completely disrupted the global hotel industry. From rapid cancellations to the adoption of new safety protocols, hotels have pivoted their operations to...
Cendyn Acquires The Rainmaker Group, a Hotel Revenue and Profit Optimization Platform
BOCA RATON, Fla.—Cendyn, creator of hotel CRM and hotel sales platforms for hospitality, recently acquired The Rainmaker Group, a revenue and profit optimization platform...
Five Ways To Streamline Guest Data and Better Target Marketing Messages
A guest signs up for a loyalty membership and then, six months later, receives a request to sign up for the same program. Another...