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Woman wearing a face mask on a phone

Using Technology to Support Smaller Teams at CYBER HITEC

The first day of CYBER HITEC 2020 included a virtual presentation titled, “Smaller Staff, Same Service: Five Creative Ways to Use Technology to Support...
Hotel team

Building a Team: Leaders Share Their Experiences at CYBER HITEC

The 2020 CYBER HITEC began the first day of its virtual conference on Oct. 27. On day one—during a panel entitled, “Build a Team—What...
reopening

Nine Steps for Communicating a Hotel’s Reopening

By mid-March, more than 4,953 U.S. hotels and 16.2 percent of rooms had closed or been converted for other uses due to COVID-19, according...
Marketing costs

Earn More Loyal Guests by Getting Reservation Sales and Marketing Teams on the Same...

For decades, the reservation sales team has been the last stop at the morning debrief in terms of understanding how a hotel is performing...
Crisis communications

Responding To a Crisis

Have a question for our experts? Submit it here. How should I publicly respond to a crisis at my hotel?  Fortune favors the prepared, so when...