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Checking In with Johnathan Capps, VP of Revenue at Charlestowne Hotels

Although he says he pretty much “grew up” at the Hampton Inn & Suites Myrtle Beach property where his mother still works, Johnathan Capps...
Boosting occupancy in the first quarter

How To Boost Occupancy in the First Quarter

The first quarter of the year is both a critical and challenging time for hoteliers. LODGING checked in with Michael Tall, president and chief operating officer...
angry guest

How To Handle an Angry Guest

Have a question for our experts? Submit it here. What’s the best way to handle an angry and aggressive guest?  In hospitality, the road to success...
Asheville, N.C.

Third-Tier Growth Spurt

With suburban hotel performance surpassing the growth rate for urban properties, many hoteliers are turning to secondary and tertiary markets to meet the demand...
The Bristol Hotel

Charlestowne Hotels Opens The Bristol Hotel in Virginia

Bristol, Va.—Charlestowne Hotels has opened The Bristol Hotel—the first and only boutique hotel in Bristol, the Appalachian mountain city straddling Tennessee and Virginia. Adding...