Industry NewsLodging Industry Taking Action on 911 Direct Dial Through

Lodging Industry Taking Action on 911 Direct Dial Through

The safety and security of guests and employees is paramount to hoteliers, and the ability for guests to dial 911 directly from a guestroom is a top priority, said Katherine Lugar, president and CEO of the American Hotel & Lodging Association. As a result of the Kari’s Law petition, the U.S. lodging industry has convened a task force of more than 50 lodging executives with expertise in telecommunications and security to address this goal.

AH&LA recently conducted a survey of the 52,500 U.S. properties regarding current emergency dialing procedures. Of the 6,000 properties that responded, 32 percent of independent properties and 45 percent of franchised properties indicated guests can directly dial 911 from all guestrooms. Many hotels are aggressively implementing the direct dial option. Hotel companies are examining their internal procedures and telecommunications systems and several have provided an update on their progress.

“Thousands of hotels already utilize direct dial or are aggressively implementing that option,” Lugar stated. “We are encouraging the remaining properties to examine their internal procedures and telecommunications systems to address the issue.”

In addition, AH&LA has developed an industry recommendation and is creating resources to encourage and assist properties in ensuring direct 911 dialing procedures. “Moreover, AH&LA will continue to work closely with our members, the Federal Communications Commission, Congress, and other stakeholders, as the industry aggressively takes action,” Lugar said.

RELATED ARTICLES

PM Hotel Group and KWC Management Announce Grand Opening of Wolfe’s Hotel

MOAB, Utah—PM Hotel Group and KWC Management (KWCM) announced the grand opening of Wolfe’s Hotel. Following a multi-million-dollar reimagination, the adults-only property offers accommodations, locally...

RoomOne Celebrates Partnership With 1,000th Hotel Property for PTAC Recycling 

KNOXVILLE, Tennessee—RoomOne announced its partnership with the 1,000th hotel property for environmentally responsible PTAC unit disposal.  With hotel brands and owner-operators, including IHG, Red Roof,...

Hunter Hotel Advisors Brokers Sale of Hampton Inn Shelton

ATLANTA, Georgia—Hunter Hotel Advisors (Hunter) announced the successful sale of the 125-key Hampton Inn Shelton. V2 Capital Management (V2) purchased the property from Alpental...

Courtyard by Marriott Hotel Opens in Loma Linda, California

LOMA LINDA, California—Sagemont Hotels announced that the 125-room Courtyard by Marriott San Bernardino Loma Linda is now open for business, and it will operate...

Coury Hospitality to Manage Hard Rock Hotel San Diego, Announces Two New Hotel Openings

DALLAS, Texas—Coury Hospitality announced that it has been selected to take over management of the Hard Rock Hotel San Diego, effective July 1, 2025. With...

CoStar: U.S. Hotel Industry Reports Mostly Negative Weekly Comparisons

ARLINGTON, Virginia—The U.S. hotel industry reported mostly negative year-over-year comparisons, according to CoStar’s latest data through June 14. U.S. Hotel PerformanceJune 8 - June 14,...