Making the Brand: 8 Ingredients to Success

The Great Brand Bubble of 2007 saw the announcement of roughly 36 new hotel brands. Then came the Great Recession and the bursting of...

Performing a Successful Hotel Turnaround

The JHouse, a boutique redo of an old Howard Johnson hotel in Greenwich, Conn., had a rocky beginning. That’s not to say the May...

How to Survive a New Hotel Project Coming to Town

Like death and taxes, hotel competition is inevitable, especially when it comes to properties that are doing well. No matter how difficult a market...

Making the Most of the New Wave of Leisure Growth

Whether it revolves around weekend family road trips or extravagant resort stays, the leisure experience is about creating an environment that transports guests outside...

7 Steps to Choosing the Right Hospitality Photographer

A good photograph will pay for itself many times over in attracting new clients to your hotel. As a frequent traveler himself, Rick Lew,...

Recovery After Tragedy: Effective Crisis Management

When Dan Donahue, vice president and managing director of The Lenox Hotel in Boston, left for work last April 15, a crisis was the...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
Women in LODGING 2018

15 Women Moving Up Hospitality’s Career Ladder

Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
A diverse team holds hands, representing diversity and workplace culture

14 Hotel Companies Among 2019 Best Employers for Diversity

Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
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