Karen DiFulgo

Karen DiFulgo on Cultivating Human Resources and Advancing Women in Hospitality

When Karen DiFulgo first took on a career in human resources management, it was called “personnel administration.” Now a senior vice president and chief...
Colleen Keating

Paying it ForWard: Colleen Keating of IHG on Giving Back

Colleen Keating, who is now chief operating officer, Americas, InterContinental Hotels Group (IHG), has been in the hospitality industry her entire career. Since that...
Keyless entry, mobile key

Five Major Trends from AHLA’s 2018 Industry-Wide Lodging Study

The American Hotel & Lodging Association (AHLA) this week released the results of its 2018 Lodging Survey, which is funded by the American Hotel &...
Chip Rogers, CEO of AHLA (Photo by Sam Kittner)

AHLA’s New CEO Chip Rogers on His Latest Career Move

In December 2018, the American Hotel & Lodging Association (AHLA) announced that Chip Rogers, then president and CEO of the Asian American Hotel Owners...
Geoff Ballotti

Geoff Ballotti’s Next Steps as AHLA Chair

Like so many top executives in the industry, Geoff Ballotti started his hospitality career surrounded by suds—washing dishes in a hotel kitchen. Back then,...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
Women in LODGING 2018

15 Women Moving Up Hospitality’s Career Ladder

Over the past few years, more and more women seem to be climbing to the top ranks of the hotel industry. This isn’t a coincidence—woman...
A diverse team holds hands, representing diversity and workplace culture

14 Hotel Companies Among 2019 Best Employers for Diversity

Fourteen hotel companies are among this year's Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
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