William D. Frye
Dr. William D. Frye is a hospitality educator, researcher, consultant, and former hotel general manager. He is the co-author of AHLEI’s housekeeping textbook Managing Housekeeping Operations.
Look Out! Helping Guests Be More Aware of Their Surroundings
Guests rarely encounter the housekeeping attendants who clean their accommodations, maintain the hotel’s public areas, and process the hotel’s laundry. The majority of this...
Daily Special: Rotational Cleaning Helps Ensure Cleanliness
Servicing guestrooms can sometimes involve more than 100 individual tasks. However, some of these tasks only need to be completed on a weekly or...
Flat or Fitted Sheets? Examining the Benefits of Both
Much like the chicken and egg debate, hoteliers have been deliberating for years about
whether to use fitted sheets over the mattress pad, or to...
Three Housekeeping Investments To Enhance Guestrooms
Hotels typically renovate their guestrooms every five to 10 years. While financial resources must be expended on tangibles like FF&E during a PIP, there...
Lost and Found: Legal Implications and Guest Expectations
Sometimes, guests forget to take all of their belongings with them when they check out of a hotel. When a room attendant finds left-behind...