William D. Frye
Dr. William D. Frye is a hospitality educator, researcher, consultant, and former hotel general manager. He is the co-author of AHLEI’s housekeeping textbook Managing Housekeeping Operations.
Key Investments for the Housekeeping Department: Where Not To Skimp
The housekeeping department is classified as a “support center”—it generates no direct revenues and can only contribute to a hotel’s bottom line by minimizing...
Engineering Essentials: Electrical and Mechanical Systems Must Be Maintained
When it comes to cleaning guestrooms, the role of the engineering/maintenance department is often overlooked by housekeeping managers. However, proper maintenance of guestroom mechanical...
Less Is More: New Guestroom Protocols for a New Norm
Travelers have always placed guestroom cleanliness at the forefront of their lodging priorities. For this very reason, most hotel brands have developed detailed guestroom...
Visual Message: What’s Most Important to Hotel Guests Right Now
In March, the travel industry came to an abrupt halt because of the COVID-19 pandemic. Now, as people beginning to travel again, room rate...
Coronavirus Basics: Important Steps That Every Hotel Must Immediately Enact
The lodging industry faces ever-increasing challenges regarding novel coronavirus (COVID-19). They include an unanticipated significant drop in occupancy, massive employee layoffs, and in some...