William D. Frye
Dr. William D. Frye is a hospitality educator, researcher, consultant, and former hotel general manager. He is the co-author of AHLEI’s housekeeping textbook Managing Housekeeping Operations.
Key Investments for the Housekeeping Department: Where Not To Skimp
The housekeeping department is classified as a “support center”—it generates no direct revenues and can only contribute to a hotel’s bottom line by minimizing its spending. With regards to housekeeping, the only thing that...
Engineering Essentials: Electrical and Mechanical Systems Must Be Maintained
When it comes to cleaning guestrooms, the role of the engineering/maintenance department is often overlooked by housekeeping managers. However, proper maintenance of guestroom mechanical and electrical systems is important—it can prolong their use life,...
Less Is More: New Guestroom Protocols for a New Norm
Travelers have always placed guestroom cleanliness at the forefront of their lodging priorities. For this very reason, most hotel brands have developed detailed guestroom cleaning procedures and inspection protocols. With an increased focus on...
Visual Message: What’s Most Important to Hotel Guests Right Now
In March, the travel industry came to an abrupt halt because of the COVID-19 pandemic. Now, as people beginning to travel again, room rate will not be the primary determinant of a booking—instead, awareness...
Coronavirus Basics: Important Steps That Every Hotel Must Immediately Enact
The lodging industry faces ever-increasing challenges regarding novel coronavirus (COVID-19). They include an unanticipated significant drop in occupancy, massive employee layoffs, and in some cases, the shuttering of hotels for indeterminate periods of time....