William D. Frye
Dr. William D. Frye is a hospitality educator, researcher, consultant, and former hotel general manager. He is the co-author of AHLEI’s housekeeping textbook Managing Housekeeping Operations.
The New Guestroom Cleaning Protocol
As hotels continue to struggle to fully staff their housekeeping departments in a post-COVID environment, many properties are opting to offer guestroom cleaning only...
Up Front: Keeping Up Curb Appeal
Many travelers will hit the road this summer, increasing the need for enhanced curbside appeal at hotels near mainline routes. And while the adage...
Good Housekeeping: Developing a Rotational Guestroom Use Strategy
Hotels typically do not run full occupancy daily. A unified strategy between the housekeeping department and the front office can stratify which guestrooms should...
Servicing Accessible Rooms
The housekeeping department plays an important role in helping to ensure that a hotel is able to accommodate guests with disabilities. Too often, impediments...
Check It or Remove It: The Two Absolute Minimum Requirements for Room Attendants
Housekeeping standards for cleaning guestrooms often vary amongst brands and franchisors. Luxury brands require housekeepers to perform more meticulous cleaning due to more elegant...