Mark Young
Mark Young, Ph.D., is director of the Hospitality Industry Archives at the Conrad N. Hilton College of Hotel & Restaurant Management, University of Houston.
Remembering a Hotel Operations Management Innovator
Born in Poughkeepsie, N.Y., in 1878, the young Lucius Boomer’s goal in life was to become a professional violinist. By all accounts, the would-be...
Birth of a Market Segment: The Story of Days Inn
The story of Days Inn starts with a family vacation in the late 1960s. After future hotelier Cecil B. Day sold his real estate...
How Women Became More Than Half of the Hospitality Workforce
In a nation seeking parity between male and female workers, lodging has proven to be a success story. According to a 2014 report from...
The Evolution of the Hotel Notepad
Keeping a hotel running the way it should is like simultaneously keeping juggling balls in the air. There are tons of factors at play,...
John B. Goins Set the Industry Standard for Hotel Wait Staff
In the late 19th century and early 20th century, American hotels and their dining rooms served as the social, business, and entertainment centers for...