Mark Young
Mark Young, Ph.D., is director of the Hospitality Industry Archives at the Conrad N. Hilton College of Hotel & Restaurant Management, University of Houston.
Remembering a Hotel Operations Management Innovator
Born in Poughkeepsie, N.Y., in 1878, the young Lucius Boomer’s goal in life was to become a professional violinist. By all accounts, the would-be virtuoso was good with his instrument, but as he got...
Birth of a Market Segment: The Story of Days Inn
The story of Days Inn starts with a family vacation in the late 1960s. After future hotelier Cecil B. Day sold his real estate holdings in Georgia, he celebrated by loading his family into...
How Women Became More Than Half of the Hospitality Workforce
In a nation seeking parity between male and female workers, lodging has proven to be a success story. According to a 2014 report from the National Bureau of Labor Statistics, the hospitality labor workforce...
The Evolution of the Hotel Notepad
Keeping a hotel running the way it should is like simultaneously keeping juggling balls in the air. There are tons of factors at play, and one oversight could cause scores of issues. That’s why...
John B. Goins Set the Industry Standard for Hotel Wait Staff
In the late 19th century and early 20th century, American hotels and their dining rooms served as the social, business, and entertainment centers for many communities. The operation of these on-property restaurants was a...