Megan Sullivan
Succession Planning: Handing Over the Keys
Well-organized succession planning and ongoing communication are critical to the continued success and growth of family-owned businesses. But navigating the transition from one generation to the next can be an emotional and challenging experience....
Best Western GM Creates Service Culture in Haiti
At the Best Western Premier in Petion-Ville, a neighborhood of Port-au-Prince, Haiti, it’s not unusual to see General Manager Ronald Maidens spot treating carpets, fluffing pillows in the lobby, or waiting tables in the...
Aimbridge’s Dave Johnson Talks Management Strategy
When Dave Johnson co-founded Aimbridge Hospitality with Les Bentley, another former Wyndham executive, the firm had eight assets and about 1,000 rooms under management. Ten years later, the company now boasts 193 hotels with...
Hotels Reinvent Room Service to Stay Relevant
The New York Hilton Midtown stirred up some controversy in June when it announced plans to do away with traditional room service. Like many full-service hotels, the nearly 2,000-room property had experienced a decline...
Hilton’s Kurt Smith Talks Innovation
Kurt Smith and his product quality and innovation team at Hilton Worldwide play with ideas on a daily basis. As the vice president of PQI for the company’s focused-service brands, Smith oversees a 10-person...