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Ellen Meyer

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Denihan’s Longtime Focus on Customer Service

LODGING caught up with Patrick Denihan, co-CEO of Denihan Hospitality Group, at the 40th Annual NYU International Hospitality Industry Investment Conference in New York. There, he says, the mood among both presenters and attendees...
Radisson Blu Mall of America

Radisson Hotel Group’s Five-Year Plan to Leverage its New Name

Ken Greene, who was named President of the Americas for Radisson Hotel Group (formerly Carlson Rezidor Hotel Group) in June of 2017, has held many financial roles, including serving as 
the Wyndham Group (formerly...
IHG Chocolate Milk Happy Hour

Happy Hour for Kids? Holiday Inn’s Brand Head Explains

For the second year, Holiday Inn is sponsoring a “happy hour” for its youngest guests. As described by Rebecca Indarte, brand head of Holiday Inn for the Americas, the program is strictly family friendly,...
Holiday Inn great sign - loyalty

How Hotel Loyalty Programs Started and Why They Stuck

It was IHG that was first to market with an amenity that dramatically impacted the entire industry—the first hotel loyalty program, says William Meyer, chairman of Meyer Jabara Hotels and second-generation hotelier whose father...
front desk

How Employee Engagement Impacts Labor Shortages

Andrew Hazelton is a managing director at AETHOS Consulting Group—a global hospitality advisory firm serving the hotel, restaurant, casino, cruise line, club, and travel technology sectors—who handles executive search, compensation consulting, organizational development, and...
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