Christine Killion
Concord Hospitality Puts More Focus on F&B
Full-service hotels in crowded hospitality markets are finding themselves at a crossroads when it comes to their F&B programs. More traditional offerings may no longer attract travelers looking to get out and explore an...
Hotels Adopt AI with Caution
AI isn’t just a buzzword at Dream Hotel Group. It just may be the future of guest services.
That ultimately depends on the outcome of a pilot program to add voice-activated assistants and other...
Hotels Add Digital Pay To Accommodate Chinese Travelers
The Chinese digital payment economy is massive—and growing. The leading digital payment services, Alibaba’s Alipay and Tencent’s WeChat Pay, processed a combined $2.9 trillion in 2016, according to reports from the UN-based Better Than...
Legal Advice for Filing Storm Damage Claims
Hurricanes Harvey, Irma, and Maria marked the start of a devastating hurricane season for the U.S. hospitality industry. Hotels across Texas, the U.S. Southeast, and the Caribbean are now assessing the damage, filing claims...
Pooling Community Resources To Take On Human Trafficking
Human trafficking is a hidden crime. It isn’t widely understood or recognized, and its secretive nature is part of the reason it is so ubiquitous across industries around the world. The transient nature of...
