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How Hotel Zetta Amplifies Tech-Forward Guest Experiences
SAN FRANCISCO – Hotel Zetta, a San Francisco hotel managed by Viceroy Hotels & Resorts and owned by Pebblebrook Hotel Trust now features new tech-forward guest amenities for innovative in-room offerings and services. Hotel...
J.D. Power: Quality of Sleep Is Critical To Guest Experience
COSTA MESA, Calif.—If hotels really want to build loyalty and stand out to guests, they need to focus on the bed, according to the recently released J.D. Power 2019 North America Hotel Guest Satisfaction...
RateGain Acquires BCV, Creates Guest Experience Cloud Platform
CHICAGO—RateGain has acquired hospitality-focused social media provider BCV. The combined companies will now offer a guest experience cloud platform with proprietary digital products designed to increase direct sales, provide guest interactions, and mitigate negative...
Back To Basics: Elevating the Guest Experience Starts With Mastering the Essentials
Hotel guests have never been happier. That’s not just a lofty statement—it’s a trend that J.D. Power reported in its 2018 North American Hotel Guest Satisfaction Index. Overall satisfaction jumped eight points last year,...
Hotels Improve Guest Experience When They Become Data Advocates
Consumer privacy is a hot topic that is not going away any time soon. Guests are increasingly concerned about their personal information—and for good reason. Frequent data breaches, improper collection and usage, sharing and...