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J.D. Power: Quality of Sleep Is Critical To Guest Experience
COSTA MESA, Calif.—If hotels really want to build loyalty and stand out to guests, they need to focus on the bed, according to the recently released J.D. Power 2019 North America Hotel Guest Satisfaction...
RateGain Acquires BCV, Creates Guest Experience Cloud Platform
CHICAGO—RateGain has acquired hospitality-focused social media provider BCV. The combined companies will now offer a guest experience cloud platform with proprietary digital products designed to increase direct sales, provide guest interactions, and mitigate negative...
Back To Basics: Elevating the Guest Experience Starts With Mastering the Essentials
Hotel guests have never been happier. That’s not just a lofty statement—it’s a trend that J.D. Power reported in its 2018 North American Hotel Guest Satisfaction Index. Overall satisfaction jumped eight points last year,...
Hotels Improve Guest Experience When They Become Data Advocates
Consumer privacy is a hot topic that is not going away any time soon. Guests are increasingly concerned about their personal information—and for good reason. Frequent data breaches, improper collection and usage, sharing and...
Using Digital Menus to Upsell F&B and Level-Up Guest Experience
Today’s dining options for hotel guests span beyond nearby restaurants and the property’s F&B offerings to include app-powered food delivery services like GrubHub, Uber Eats, and more. Hoteliers are searching for ways to remain...