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Tag Archives: Charlestowne Hotels

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Four Tips To Retain Employees

Four Tips To Retain Employees

Every company wants great employees—without them, a company can’t survive. That’s especially true in the hospitality industry where employees are the face of a property. Lackluster employees will only translate to poor guest experiences, and those guests will take their ...

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On the Move: This Week’s Comings and Goings

On the Move: This Week’s Comings and Goings

Charles Snyder has been appointed vice president of business development for Charlestowne Hotels. Snyder has over a decade of experience in hotel investment, development, and market research. He will spearhead all new business initiatives at Charlestowne, from sourcing and executing ...

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Six Things To Consider When Choosing a Franchise

Six Things To Consider When Choosing a Franchise

Choosing a franchise is no simple task. Hotel owners must consider everything from their targeted market segment to the status of the hospitality company with which they will be entering a long-term agreement. LODGING spoke with Michael Tall, president and ...

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Four Ways to Build Guest Loyalty at Independent Hotels

Four Ways to Build Guest Loyalty at Independent Hotels

It’s no secret that guest loyalty drives revenue at hotels. Dedicated customers bring with them a number of advantages, as they’re more likely to book direct and tend to contribute a higher ancillary spend. Most importantly, they become invaluable assets to your ...

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Driving Customers to Direct Bookings

Driving Customers to Direct Bookings

Partnering with an OTA can be both a beneficial and hindering experience to a hotel’s operations—the battle for driving customers to book directly is a competitive conflict that hotels have been fighting for years. However, hospitality businesses understand consumer behavior ...

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Tips on Hiring in Hospitality

Tips on Hiring in Hospitality

Searching for the right candidate for a managerial position in a hotel is no easy task. Here, Michael Tall, president and COO of Charlestowne Hotels, offers his insight on how to pick the right person for the job. What to ...

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