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Four Ways to Build Guest Loyalty at Independent Hotels

Four Ways to Build Guest Loyalty at Independent Hotels

It’s no secret that guest loyalty drives revenue at hotels. Dedicated customers bring with them a number of advantages, as they’re more likely to book direct and tend to contribute a higher ancillary spend. Most importantly, they become invaluable assets to your ...

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Driving Customers to Direct Bookings

Driving Customers to Direct Bookings

Partnering with an OTA can be both a beneficial and hindering experience to a hotel’s operations—the battle for driving customers to book directly is a competitive conflict that hotels have been fighting for years. However, hospitality businesses understand consumer behavior ...

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Tips on Hiring in Hospitality

Tips on Hiring in Hospitality

Searching for the right candidate for a managerial position in a hotel is no easy task. Here, Michael Tall, president and COO of Charlestowne Hotels, offers his insight on how to pick the right person for the job. What to ...

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Charlestowne Hotels to Manage The Collector

Charlestowne Hotels to Manage The Collector

ST. AUGUSTINE, Fla.—Charlestowne Hotels will introduce The Collector, Luxury Inn and Gardens as the first upscale accommodation option of its kind in St. Augustine, overseeing all operations, revenue management, and marketing for the property. The Collector will offer the quaint ...

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Charlestowne Hotels to Manage The Bristol Hotel

Charlestowne Hotels to Manage The Bristol Hotel

CHARLESTON, S.C.—Charlestowne Hotels, a full-service hospitality management company, announces they will oversee the operations and management of The Bristol Hotel, a boutique hotel property opening in downtown Bristol, Va. Expanding the company’s robust portfolio of independent hotels and resorts, franchised ...

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Michael Tall of Charlestowne Talks Revenue Maximization

Michael Tall of Charlestowne Talks Revenue Maximization

Founded in 1980, Charlestowne Hotels has a diverse portfolio of more than 30 properties across many segments of the industry. President and COO, Michael Tall, says that the company’s lasting success stems from the individualized approach the company takes to ...

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