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Study Reveals How to Bridge the Personalization Gap to Meet Traveler Demands

Warren, N.J.—Emerging technologies have created opportunities for those in the hospitality industry to offer seamless, context-relevant, and personalized experiences. However, a new survey commissioned...
Travel

Eight Travel Predictions for 2019

Booking.com has revealed eight travel predictions for 2019 based on 163 million verified guest reviews and research from 21,500 travelers across 29 countries. “2019 is...
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Four Takeaways from Gensler’s Hospitality Experience Index

Today’s travelers want much more than just service with a smile, and Gensler’s Hospitality Experience Index has found patterns in how guests interact with...

Cornell Center for Hospitality Research Publishes Hotel Brand Reputation Analysis

Ithaca, N.Y.—Cornell University’s Center for Hospitality Research has released an index and analysis of hotel brand reputation in the United States and Canada, revealing...

Oracle Study Reveals Travelers’ Preferences and Perceptions of Hotel Loyalty Programs

When it comes to choosing where to travel and stay on their journey, many consumers are looking to social influencers for aspirational recommendations. That's...