Tag: research
Employee Retention Means Benefits Done Right
“So much of employee retention is driven by effective leadership and company culture.” According to the common wisdom of today, this goes without saying. However,...
Study Reveals How to Bridge the Personalization Gap to Meet Traveler Demands
Warren, N.J.—Emerging technologies have created opportunities for those in the hospitality industry to offer seamless, context-relevant, and personalized experiences. However, a new survey commissioned...
Eight Travel Predictions for 2019
Booking.com has revealed eight travel predictions for 2019 based on 163 million verified guest reviews and research from 21,500 travelers across 29 countries.
“2019 is...
Cornell Center for Hospitality Research Publishes Hotel Brand Reputation Analysis
Ithaca, N.Y.—Cornell University’s Center for Hospitality Research has released an index and analysis of hotel brand reputation in the United States and Canada, revealing...
Loyalty Is on the Decline While Customer Expectations Are on the Rise
SAN MATEO, Calif.—Medallia, Inc. together with market research company Ipsos recently shared the findings from its Customer Experience Tipping Point survey. More than 8,000...