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Food and Water Quality an Ongoing Challenge for Hotels

From the buffet salad bar greens to the ice clinking in drinks served poolside, hotel administrators are finding that protecting guests from food and water illness outbreaks is a continuous challenge. It’s also a necessary undertaking to demonstrate the hotel’s commitment to its patrons’ well being. Travelers won’t soon forget the awful stomach cramps if they experience a sickness during...

Lodging Industry Taking Action on 911 Direct Dial Through

The safety and security of guests and employees is paramount to hoteliers, and the ability for guests to dial 911 directly from a guestroom is a top priority, said Katherine Lugar, president and CEO of the American Hotel & Lodging Association. As a result of the Kari’s Law petition, the U.S. lodging industry has convened a task force of...

Seven People Hospitalized After Carbon Monoxide Leak at Maine Hotel

Carbon monoxide is once again in the news about the lodging industry after seven people were sent to the hospital following a carbon monoxide leak at a resort located in Ogunquit, Maine, according to this report from Boston.com. On Feb. 23, nine ambulances were sent to the InnSeason Resorts-The Falls at Ogunquit property, where 21 people were affected by carbon...

Resort Reopens Following Norovirus Outbreak

Norovirus may be known to plague cruise ships, but it turns out that the intestinal virus could also be detrimental to hotel operators. According to this report from the Poughkeepsie Journal, the Mohonk Mountain House resort, located in upstate New York, will reopen after being shut down for a week following an outbreak. The historic, landmark property shut down on...

AH&LA Convening Task Force to Address 911 Calls from Hotels

Washington, D.C.—The American Hotel and Lodging Association (AH&LA) is creating an internal task force comprised of key industry leadership to develop recommendations in response to the issues raised in the petition, Help Enact Kari’s Law. The task force members, representing a cross-section of the lodging industry, will be drawn from among those who own and manage lodging properties...